This Refund and Cancellation Policy is designed to provide detailed guidelines for patients and healthcare providers who use Healthical.in (referred to as "we," "us," or "our"). By using Healthical.in, you agree to adhere to the policies described below.

For Patients:

1. Appointment Cancellation:

1.1. Patients have the option to cancel an appointment with a healthcare provider at any time. The specific cancellation policy applicable to the provider's services will determine any associated fees or refunds.

1.2. If a patient decides to cancel an appointment with a provider, the process involves the following steps:

1. Patients should log in to their Healthical.in account. b. Navigate to the appointment booking section and select the appointment to be canceled. c. Follow the cancellation prompts to complete the process. d. Review the provider's cancellation policy to understand any applicable fees or refund eligibility.
2. Refund Request:

2.1. If a patient seeks a refund for a prepaid appointment, the request will be reviewed based on the specific refund policy set by the healthcare provider. Refund eligibility and processing will depend on the provider's policy, which may vary from one provider to another.

3. Technical Issues:

3.1. In cases where patients encounter technical issues or errors on Healthical.in that prevent them from accessing or receiving healthcare services, a refund may be considered. The refund process will be initiated upon verification of the technical issue by Healthical.in.

4. Communication with Providers:

4.1. Patients are encouraged to maintain direct communication with healthcare providers regarding appointment cancellations and refund requests. The provider's individual refund policy and procedures will be applied to these interactions.

For Providers:

1. Cancellation by Providers:

1.1. Healthcare providers may cancel appointments with patients in accordance with their own cancellation policies. If a cancellation fee is applicable, it is the responsibility of the provider to clearly communicate this policy to the patient.

1.2. The steps for providers when cancelling appointments are as follows:

1. Log in to your Healthical.in provider account. b. Access the appointment booking section and select the appointment to be cancelled. c. Follow the cancellation prompts to complete the process. d. Clearly communicate any applicable cancellation fees to the patient.
2. Technical Issues:

2.1. In the rare event of technical issues or errors on Healthical.in that prevent healthcare providers from delivering their services, a refund may be considered for the patient. Healthical.in will initiate the refund process upon verification of the technical issue.

3. Communication with Patients:

3.1. Providers are encouraged to maintain direct communication with patients regarding appointment cancellations and refund requests. The provider's individual refund policy and procedures will be applied in such interactions.

General Policies:

1. Verification:

1.1. To prevent misuse of the refund and cancellation policy, all refund and cancellation requests, whether initiated by patients or providers, will undergo a verification process.

2. Refund Processing Time:

2.1. Approved refunds will be processed in a timely manner. The processing time may vary depending on the payment method used for the transaction.

3. Change in Refund Policy:

3.1. Healthical.in reserves the right to update and modify the refund and cancellation policy as needed. Any such changes will be communicated to patients and providers through the platform.

4. Support and Assistance:

4.1. Patients and providers with inquiries, questions, or concerns related to refunds and cancellations can reach out to our support team. Contact information is provided on the Healthical.in platform.

5. Governing Law:

5.1. This Refund and Cancellation Policy, along with its implementation, is governed by the laws of the jurisdiction where Healthical.in operates.

By using Healthical.in, you confirm your acknowledgment and adherence to this comprehensive Refund and Cancellation Policy. This policy aims to provide a fair and transparent framework for addressing appointment cancellations and refunds, ensuring that both patients and providers are well-informed about the applicable policies.